1. Agreement to Terms
By accessing or using the Morlivo platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is operated by Stelica Ventures LLC, a Texas limited liability company doing business as Morlivo.ai ("Morlivo", "we", "our", "us"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and the term "you" refers to that organization.
You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to use the Service. By using the Service, you represent that you meet this age requirement and have the legal capacity to enter into these Terms. The Service is intended for business and developer use; individual use is permitted, but commercial-grade Service Level Agreements and assistance are available only on the Enterprise plan.
If you do not agree to these Terms, you must not access or use the Service.
2. Service Description
Morlivo provides AI-powered translation and transcription services through a web application and API. The Service includes text translation, document translation, audio transcription, glossary management, translation memory, and related tools.
The Service is offered on Free, Starter, Pro, Business, and Enterprise tiers, plus a pay-as-you-go API plan that does not require a platform subscription. Each tier includes different quotas, features, sub-processors, regional residency options, and support response times. The currently available tiers, included quotas, and per-unit pricing are described on our pricing page and may be updated from time to time as described in Section 13.
Morlivo operates the Service on best-effort high-availability infrastructure (Google Cloud Platform). Outside of an Enterprise Service Level Agreement, we do not commit to a specific uptime percentage or remediation credit. Planned maintenance windows are announced in advance through the Service or by email where reasonably practicable. We may add, change, or remove features of the Service at any time, provided that material reductions in functionality available on a paid tier will be communicated in advance.
3. Accounts and Registration
You must create an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account at security@morlivo.ai.
You must provide accurate, current, and complete information when creating an account, and you must keep that information up to date. You may not create an account on behalf of another person without authorization, you may not register for an account using an email address you do not control, and you may not use the Service if you are located in a country subject to a comprehensive U.S. embargo or are listed on any U.S. government list of prohibited or restricted parties. We may require email verification, multi-factor authentication, or other reasonable identity checks before granting access to certain features.
We may suspend or terminate accounts that we reasonably believe to be inactive, fraudulent, or used in violation of these Terms. Accounts that have remained inactive for an extended period may be deactivated and the associated Customer Content deleted in accordance with the retention schedule described in our Privacy Policy.
4. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations.
- Transmit content that is unlawful, harmful, harassing, defamatory, or otherwise objectionable.
- Attempt to gain unauthorized access to the Service, other accounts, or the systems or networks connected to the Service.
- Interfere with, disrupt, or impose an unreasonable load on the Service, including by transmitting viruses, worms, or malicious code.
- Reverse-engineer, decompile, or disassemble any part of the Service, except to the extent that applicable law expressly prohibits this restriction.
- Use the Service, or any output of the Service, to develop, train, or improve a competing product or AI model.
We enforce reasonable rate limits to protect the Service for all customers. Specific limits depend on your subscription tier and are documented in the API reference and in your account dashboard. Repeatedly exceeding rate limits, attempting to circumvent them, or sustained abusive usage patterns may result in throttling, suspension, or termination of your account. We may also remove Customer Content that we reasonably believe violates these Terms or applicable law, and we may report illegal content to the appropriate authorities. We will use reasonable efforts to notify you before taking enforcement action, except where doing so would be impractical, would prejudice an active investigation, or would risk harm to a third party.
5. Intellectual Property
You retain all rights to the content you submit to the Service ("Customer Content"). You grant Morlivo a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process Customer Content solely as necessary to provide and support the Service for you. Morlivo retains all rights to the Service, its underlying technology, models, software, documentation, and branding.
You also grant Morlivo a perpetual, non-exclusive, royalty-free license to use anonymized and aggregated data derived from your use of the Service to operate, secure, monitor, troubleshoot, improve, and develop the Service. This license does not allow Morlivo to identify you, your end users, or your Customer Content, and it does not include any right to use Customer Content to train AI models. Translations and transcriptions output by the Service are owned by you to the extent permitted by applicable law and the rights you hold in the underlying input.
If you submit feedback, suggestions, or feature requests, you grant Morlivo a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use that feedback for any purpose without obligation or attribution. The Morlivo name, logos, and product names are trademarks of Stelica Ventures LLC; you may not use them without prior written consent except as needed to make accurate factual references to the Service (for example, "powered by Morlivo").
6. Payment and Billing
Paid plans are billed monthly or annually in advance. Pay-as-you-go API usage and metered overage are billed in arrears at the end of each billing period. All fees are non-refundable except as required by law. Morlivo reserves the right to change pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
All fees are denominated in U.S. dollars unless otherwise stated. Payment is processed by Stripe, Inc., and you are subject to Stripe's terms and privacy notice in addition to these Terms. You authorize us, through Stripe, to charge your selected payment method for all fees due. You are responsible for any taxes, duties, withholdings, or other government charges associated with your use of the Service, other than taxes on Morlivo's net income.
Subscriptions automatically renew at the end of each billing period at the then-current rate unless cancelled in advance through the in-product billing settings or the Stripe Customer Portal. Cancellation takes effect at the end of the current paid period; you remain responsible for fees accrued through that date. If a payment fails, we may suspend access to paid features until payment is brought current. We will provide notice and a reasonable opportunity to cure non-payment before terminating an account on that basis. Disputes regarding a charge must be submitted in writing to billing@morlivo.ai within sixty (60) days of the invoice date; charges not disputed within that period are deemed accepted.
7. Warranty Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. MORLIVO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. MORLIVO DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY TRANSLATIONS OR TRANSCRIPTIONS PRODUCED BY THE SERVICE.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MORLIVO, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR USE OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN; (C) ANY ERRORS OR OMISSIONS IN TRANSLATIONS OR TRANSCRIPTIONS; OR (D) ANY OTHER MATTER RELATING TO THE SERVICE. MORLIVO'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO MORLIVO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
9. Indemnification
You agree to indemnify, defend, and hold harmless Morlivo and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your Customer Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party right, including any intellectual property, privacy, or publicity right.
As a condition of indemnification, Morlivo will (i) promptly notify you in writing of any claim for which it seeks indemnification; (ii) give you sole control of the defense and settlement of the claim, provided that no settlement may impose any obligation, payment, or admission of fault on Morlivo without Morlivo's prior written consent; and (iii) provide reasonable cooperation in the defense at your expense. Morlivo may, at its own expense, participate in the defense with counsel of its choosing.
10. Data Processing
Morlivo processes Customer Content as a data processor on your behalf. Customer Content is used solely to provide the Service and is not used to train AI models. For details on how we handle personal data, please refer to our Privacy Policy.
Customers subject to the EU or UK General Data Protection Regulation may execute our Data Processing Agreement (DPA), which describes the categories of data processed, sub-processors, security measures, and approved cross-border transfer mechanisms (including the EU Standard Contractual Clauses). Customers subject to HIPAA may execute our Business Associate Agreement (BAA), which governs the handling of Protected Health Information. The current sub-processor list is published in our Privacy Policy and is updated whenever we add or replace a sub-processor; we will provide reasonable advance notice of any new sub-processor and an opportunity to object as described in the DPA.
11. Termination
Either party may terminate these Terms at any time. You may terminate by closing your account. Morlivo may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service ceases immediately. Morlivo will make Customer Content available for export for 30 days following termination.
Sections 5 (Intellectual Property), 6 (Payment and Billing) for amounts then owed, 7 (Warranty Disclaimer), 8 (Limitation of Liability), 9 (Indemnification), 12 (Governing Law), 14 (Contact), and any other provision that by its nature is intended to survive, will survive termination of these Terms. After the 30-day post-termination export window, we will delete or de-identify Customer Content in accordance with the standard retention schedule documented in our Privacy Policy, unless retention is required by law or to enforce these Terms.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before initiating any formal dispute, the parties agree to attempt in good faith to resolve any claim by sending written notice to legal@morlivo.ai and engaging in informal discussions for at least thirty (30) days. Any dispute that cannot be resolved through good-faith discussion will be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. Arbitration will take place in Travis County, Texas, or by remote means at the parties' agreement, and judgment on the award may be entered in any court of competent jurisdiction. Each party waives any right to participate in a class, collective, or representative action.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information. If the class-action waiver above is held unenforceable, the entire arbitration agreement in this Section 12 will be void, and the dispute will be resolved exclusively in the state or federal courts located in Travis County, Texas, to whose jurisdiction the parties consent.
13. Changes to Terms
Morlivo reserves the right to modify these Terms at any time. We will provide notice of material changes via email or through the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms.
14. Contact
If you have questions about these Terms, please contact us at legal@morlivo.ai.